Este documento está redigido em inglês e em espanhol. Prevalece a versão inglesa.
These terms are the agreement between you and Idovio Labs Ltd for the use of Idovio Commerce. By creating an account or using the service you accept them. If you use the service for a company, you accept them for that company.
Idovio Commerce lets you connect stores, marketplaces, suppliers, payment providers and other accounts, see their orders, products and money in one place, and automate work within the limits you set. It is offered as a web app, a Windows app and an Android app that use the same account.
You must give accurate details, keep your password and two-step codes to yourself, and tell us at once if you believe someone else has used your account. You are responsible for what is done with your account and by the people you invite to your workspace. Each person must have their own account: accounts are not to be shared.
The service is paid. The plans, their prices and what each includes are published on the pricing page and inside the app. A trial lets you use a plan for 5 days for the trial price shown; when the trial ends the plan renews at its normal price unless you cancel before.
Subscriptions renew automatically for the same period (a month or a year) until you cancel. You can cancel at any time from the app; the cancellation takes effect at the end of the period already paid, and what was paid for that period is not refunded except where the law gives you that right.
Prices do not include taxes unless it says so. If a payment fails we tell you and try again; if it remains unpaid the workspace becomes read-only.
If you are a consumer in the United Kingdom or the European Union you have 14 days to withdraw from a purchase made at a distance. If you ask us to start the service during that time, you pay for the part used until you withdraw.
You may connect only accounts you are entitled to use. The platforms you connect are provided by other companies under their own terms: Idovio Labs Ltd is not a party to your agreement with them and is not responsible for their availability, their changes or their decisions about your account. You authorise Idovio Commerce to read from and write to those accounts as needed for the functions you use.
Idovio Commerce can act for you: change a price, pause a listing, place an order with a supplier, issue a refund. It does so only within the rules, limits and approvals you set, and every such action is recorded. You decide what is automated and you remain responsible for the result. Suggestions made by artificial intelligence can be wrong: check them before relying on them.
You must not use the service to break the law or a platform's rules; to sell prohibited goods; to infringe someone's rights; to send spam; to get into systems or data you are not entitled to; to probe or disrupt the service; to resell the service without our written agreement; or to copy or reverse-engineer it except where the law allows that regardless of this agreement.
Your data is yours. You give Idovio Labs Ltd the right to host and process it only to provide the service. How personal data is handled is set out in the Privacy Policy; when the service handles personal data of your customers for you, the Data Processing Addendum forms part of these terms.
Idovio Labs Ltd owns the service and its software, or holds the licences for it. You receive a non-exclusive, non-transferable right to use it while your subscription is active. Names and logos of other companies shown in the app belong to their owners and are used only to identify their services; Idovio Commerce is not endorsed or certified by them. The term “Etsy” is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.
We work to keep the service available and to announce planned interruptions, but we do not promise that it will never fail. We may improve or change the service. A new version of the apps may be required to keep syncing; your data on the device is kept when that happens. If we withdraw a function you rely on, we tell you in advance.
Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, for fraud, or the rights you have as a consumer.
Apart from that, Idovio Labs Ltd is not liable for loss of profit, of sales, of data that you could have kept a copy of, or for indirect loss; and its total liability in any twelve months is limited to what you paid for the service in those twelve months.
You can close your account at any time. We can suspend or close an account that breaks these terms or puts the service or other people at risk; where we reasonably can, we tell you first and give you the chance to put it right. When the agreement ends you can export your data during the retention period described in the Privacy Policy.
These terms are governed by the law of England and Wales. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live and can bring a claim in its courts.
Write to legal@idovio.com about these terms and to support@idovio.com for help. When we change these terms in a way that matters we tell account owners by e-mail at least 30 days before; if you do not agree you can cancel before the change applies. This version is dated 2026-10-05.
